Spacerich Service Guarantees
Our guarantees are based not on arbitrary facts or figures, but on our pledge to follow through consistently.
Unlike some, we guarantee that we will live up to our guarantees!
We do what we promise.
1) 30-Day Complete Satisfaction Guarantee*
If for any reason you are unsatisfied with our service within your first 30 days,
simply notify us and your contract fees will be reversed.
No advanced notification required, no paperwork, no red tape, no catches whatsoever.
Note that the 30 day period ends exactly 30 days from the day on which account was originally activated .
This guarantee is VOID if your account violates our TOS or service agreement.
We rarely have server issues that result in downtime, but on occasion, we will encounter a hardware or software issue that
may cause a brief service interruption. In all but the most urgent cases, we will send out an email notifying customers of
maintenance that is to be performed. When notice is sent at least two hours prior to service interruption,
the outage does not qualify for our uptime guarantee.
Service credits are calculated as follows (all times are stated in downtime per month):
100% - 99.9% uptime -- 0% credit
99.9% - 99% uptime -- 10% credit
99% - 95% uptime -- 25% credit
less than 95% uptime -- 50% credit
Contact our billing department to request a service credit* in accordance with our Site Availability Guarantee.
Service credits issued for downtime are issued in the form of credits to your Spacerich account, and will be automatically
applied to future invoices. Cash refunds will not be issued as a result of downtime. Site availability guarantee does not
include downtime that is out of Spacerich's control, including but not limited to: upstream network outages, internet
backbone congestion, outages caused by acts of god, and facility power failures. Account must also be in good standing and not
in violation of our TOS.
* This does not include reimbursement for domain name registration, abuse charges, or any other external
services purchased while under Spacerich. Make sure your files are backed up when you request cancellation,
as accounts and account backups will be promptly terminated. Refunds for accounts with payment methods besides Credit Card,
including wire transfers, checks, and money orders, may take an extended amount of time to process. The whole process may take upto 60 business days.
Any questions regarding Legal Documents should be sent to Spacerich's sales department prior to signing up for service.